Terms & Conditions

Privacy Policy

Website Terms of Use

Privacy policy


Important Legal Notice

Axendo DMCC (company number DMCC23828) of Office 801, One JLT, Jumeirah Lakes Towers, Dubai, U.A.E. (“company”, “we”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy, together with our Terms of Use and any other documents referred to in it, sets out the basis on which any personal data which we may collect about you, or that you may provide to us, will be processed.

For the purposes of applicable data protection and privacy laws, the company is the data controller. For further information about this, please contact us using the details below.

This Policy explains what personal data we collect, how we may use and manage it and the rights you have in relation to your personal data. Before you provide us with any personal data or browse our Website, you should read through this Privacy Policy in full and make sure that you are comfortable with our privacy practices.

Whose personal data do we collect?

The company collects personal data from a range of individuals in the context of its business activities, including:

  • representatives of our suppliers, customers and other business contacts;
  • agents and contractors;
  • users of our Website; and
  • individuals who contact us by any means.
How we collect your personal data

We obtain personal data which you knowingly and voluntarily disclose to us, both online and offline, notably when you:

  • visit our Website;
  • visit our premises; or
  • communicate with us via any means, including but not limited to telephone, email and through the use of social networking websites, third party apps or similar technologies.

We may also collect information from third party sources, for example information relating to your use of other websites which we operate and from related third parties including, but not limited to, agents and sub-contractors.

Information we may collect from you

The company may collect a range of personal data from you in a business context, including but not limited to your name, gender, job title, photographic identification, email address, home address and other contact details, details of your business and other interests, communications with you (including notes from meetings) and financial and payment information.

When you use our site at (“Website”), we collect certain standard information that is sent by your browser to the Website, based on such things as your IP address, browser type, operating system, language, time zone setting, access times and any referring website addresses.

If you contact us, we may keep a record of that correspondence or conversation.

We may also record details of your visits to the Website.

Where we process sensitive personal data we will ensure we are permitted to do so under applicable data protection laws, for example where we have your consent or the processing is necessary to establish, exercise or defend a legal claim.

Where we store your personal data

The data that we collect from you may be transferred to, and stored in, a country other than your own and that country may provide a lower level of data protection requirements than your own country. By submitting your personal data, you agree to this potential transfer to a country other than your own.

Whenever we transfer personal data across borders, we will take legally required steps to ensure that adequate safeguards are in place to protect your personal data and to make sure that it is treated in accordance with this Privacy Policy.

If you are located in the EEA or the UK, you may request a copy of the safeguards which we have put in place to protect your personal data and privacy rights in these circumstances by sending your request to

You acknowledge and understand that the transmission of information via the internet is not completely secure. Although we will take reasonable and appropriate steps to protect your personal data once we have received it, we cannot guarantee the security of your data transmitted to the Website. Any transmission is at your own risk. Once we have received your information, we will use appropriate procedures and security features to try to prevent unauthorised access.

Uses made of the information

We collect and/or use personal data about you for the following reasons.

  • To ensure that content from the Website is presented in the most effective manner for you and for your computer, including carrying out analytics in relation to the use of the Website.
  • To provide you with information that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
  • To carry out our obligations arising from any contracts entered into between you and us.
  • To communicate with you and third party contacts.
  • To comply with our legal and regulatory obligations, which may include the disclosure of certain information and/or recordings of telephone conversations to regulatory authorities.
  • For other business-related purposes, including negotiating contracts, managing accounts and records, supporting corporate social responsibility activities, legal, regulatory and internal investigations and debt administration.
The legal basis for the company processing your personal data

In accordance with the purposes for which we collect and use your personal data, as set out above, the legal basis for the company processing your personal data will typically be one of the following:

  • your consent;
  • the performance of a contract that we have in place with you or other individuals;
  • the Company’s or our third parties’ legitimate business interests; or
  • compliance with our legal obligations.
Disclosure of your Information

The company may share your personal data with people within the organisation who have a “need to know” that data for business or legal reasons, for example in order to carry out an administrative function such as processing an invoice, or to direct a query that you have submitted to the relevant department within the company.

We may disclose your personal data to one or more third party entities. These entities are required to maintain the confidentiality of your data and are restricted from using it for any purpose other than the purposes set out in this Privacy Policy.

We may disclose your personal data to third parties including the authorities, the company’s advisors, suppliers of IT services and third parties engaged by the company for the purpose of:

  • providing services requested by you;
  • to protect any intellectual property rights in any materials displayed on or otherwise available from the company’s Website;
  • for the purposes of seeking legal or other professional advice;
  • to respond to a legal request or comply with a legal obligation; and
  • to enforce our Website Terms of Use.

We may also disclose your personal data to third parties:

  • in the event that we sell, merge or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
  • if the company or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be transferred; or
  • in the event that we are required to do so to comply with our regulatory obligations to regulatory authorities.

Also, we may share non-personal data with other third parties. When we do so we may aggregate or de-identify the information so that a third party would not be likely to link data to you, your computer, or your device. Aggregation means that we combine the non-personal data of numerous people together so that the data does not relate to any one person. De-identify means that we attempt to remove or change certain pieces of information that might be used to link data to a particular person.

Records retention

Your personal data is not kept for longer than is necessary for the purposes for which it is collected. This means that data and records are destroyed or erased from our systems when no longer required. The amount of time that records are kept varies depending upon the type of personal data they contain. We retain your personal data in accordance with our internal retention policies.

Your Rights – Marketing and Third Party Websites

You have the right to ask us not to process your personal data for marketing purposes. Where required by law, we will inform you (before or at the time of collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to ‘opt-out’ from receiving marketing communications at any time by contacting us at If required by law, we will obtain your consent before sending you marketing communications.

The Website may, from time to time, contain links to the websites of third parties. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Your Rights – Access, Rectification and Deletion

Applicable data privacy laws give rights to individuals in respect of personal data that organisations hold about them, including the following.

  • Access: the right to be provided with a copy of your personal data.
  • Rectification: The right to require us to correct any mistakes in your personal data.
  • Erasure (the right to be forgotten): The right to require us to delete your personal data – in certain situations.
  • Restriction of processing: The right to require us to restrict processing of your personal data in certain circumstances, for example if you contest the accuracy of the data.
  • Data portability: The right to receive the personal data you provided to us, in a structured, commonly used and machine-readable format and/or transmit that data to a third party – in certain situations.
  • Objection: the right to object at any time to your personal data being processed for direct marketing (including profiling) and in certain other situations to our continued processing of your personal data.
  • Not to be subject to automated decision making: The right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you or similarly significantly affects you.

If you wish to exercise any of the above-mentioned rights, please submit your request to

Cookies and other tools

We may use information about your visits to the Website by using a “cookie” or similar technologies for storing information, e.g. local shared objects and web beacons (“cookies”). A cookie is a small text file which is transferred to and stored on your computer, portable device or mobile. Cookies can be unique to your web browser and contain text and information, for example a unique identifier, site name, digits or numbers.

Cookies are used to differentiate one user from another, to pass information from page to page during their visit to the Website and to collect data about a given browser, along with the information requested and sent by the browser’s operator. They enable us:

  • to estimate our audience size and usage pattern;
  • to store information about your preferences; and
  • to recognise you when you return to the Website.

By using the Website, you are consenting to our use of cookies.

What cookies do we use?

This Website uses cookies. We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services. Cookies are small text files that can be used by websites to make a user’s experience more efficient. The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission. This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages. You can at any time change or withdraw your consent from the Cookie Declaration on our website.

Changes to Our Privacy Policy

We reserve the right to modify or amend this Privacy Policy at any time. Any changes we may make to this Privacy Policy in the future will be posted on this page. It is your responsibility to review this Privacy Policy every time you submit information to us.


Questions, comments and requests regarding this Privacy Policy and our handling of your personal data are welcomed and should be addressed to

Last updated: April 2022


For more information, please see our Website Terms of Use


Website Terms of Use


Important legal notice


These Terms of Use are issued by Axendo DMCC (company number DMCC23828) of Office 801, One JLT, Jumeirah Lakes Towers, Dubai, U.A.E. (“company”, “we”, “us”). “Axendo” and the Axendo logo are trademarks of the company. You may contact us regarding these Terms of Use by post or by email to

  1. You may access our site (“Website”) without registering your details with us.
  2. By accessing any part of the Website, you shall be deemed to have accepted these Terms of Use in full. If you do not accept these Terms of Use in full, you must leave the Website immediately.
  3. Our Privacy Policy [link to Privacy Policy] also applies to your use of the Website and you should read this in full before using the Website.
  4. The company may revise these Terms of Use at any time by updating this posting. You should check the Website from time to time to review the then current Terms of Use, because they are binding on you. Certain provisions of these Terms of Use may be superseded by expressly designated legal notices or terms located on specific pages at the Website. You should take care to read such supplemental notices, as applicable.
  1. You are permitted to print and download extracts from the Website for your own use on the following basis:
    1. no documents or related graphics on the Website are modified in any way;
    2. no graphics on the Website are used separately from the corresponding text; and
    3. the company’s copyright and trade mark notices and this permission notice appear in all copies.
  2. In particular, but without limitation, you must not use any part of the materials on the Website for commercial purposes without obtaining a licence to do so from us and/or our licensors.
  3. Unless otherwise stated, the copyright and other intellectual property rights in all material on the Website (including without limitation photographs and graphical images) are owned by the company or its licensors. For the purposes of these Terms of Use, any use of extracts from the Website other than in accordance with paragraph 5 above for any purpose is prohibited. If you breach any of the terms in these Terms of Use, your permission to use the Website automatically terminates and you must immediately destroy any downloaded or printed extracts from the Website.
  4. Subject to paragraph 5 above, no part of the Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without the company’s prior written permission.
  5. Any rights not expressly granted in these terms are reserved.
Links to and from other websites
  1. Links to third party websites on the Website are provided solely for your convenience. If you use these links, you leave the Website. The company has not necessarily reviewed all of these third party websites and does not control and is not responsible for these websites or their content or availability. The company therefore does not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to the Website, you do so entirely at your own risk.
  2. If you would like to link to the Website, you may only do so on the basis that you link to, but do not replicate, the home page of the Website, and subject to the following conditions:
    1. you do not remove, distort or otherwise alter the size or appearance of the company’s logo;
    2. you do not create a frame or any other browser or border environment around the Website;
    3. you do not in any way imply that the company is endorsing or recommending any products or services other than its own;
    4. you do not misrepresent your relationship with the company nor present any other false information about the company;
    5. you do not otherwise use any company trade marks displayed on the Website without express written permission from the company;
    6. you do not link from a website that is not owned by you; and
    7. your website does not contain content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations.
  3. The company expressly reserves the right to revoke the right granted in paragraph 11 for breach of these terms and to take any action it deems appropriate, including requiring the immediate de-linking of the Website.
  4. If you are a business user, you shall fully indemnify the company for any loss or damage suffered by the company for breach of paragraph 11.
  1. While the company endeavours to ensure that the information on the Website is correct, we do not warrant the accuracy or completeness of the material on the Website. The company may make changes to the material on the Website, at any time without notice. The material on the Website may be out of date and the company makes no commitment to update such material.
  2. In particular, but without prejudice to the generality of paragraph 14 above, commentary and other materials posted on the Website are not intended to amount to advice on which reliance should be placed.
  3. Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.
  4. We do not guarantee that the Website will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform to access the Website. You should use your own virus protection software.
  1. Nothing in these Terms of Use shall exclude or limit the liability of the company or any other person for:
    1. death or personal injury caused by negligence;
    2. fraud;
    3. misrepresentation as to a fundamental matter; or
    4. any liability which cannot be excluded or limited under applicable law.
  2. Subject to paragraph 18 above, the company, any other party (whether or not involved in creating, producing, maintaining or delivering the Website), and each of their officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage, loss of profit, loss of business, business interruption, or loss of business opportunity that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with the Website in any way or in connection with the use, inability to use or the results of use of the Website, any websites linked to the Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing the Website or your downloading of any material from the Website or any websites linked to the Website.
  3. The material on the Website is provided “as is”, without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, the company provides you with the Website on the basis that the company excludes all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which, but for these Terms of Use, might have effect in relation to the Website.
Other terms
  1. We are not liable to you if we fail to comply with these terms because of circumstances beyond our reasonable control, including but not limited to, strikes, lock-outs, or other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident or epidemics or pandemics.
  2. If any part of these terms shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the terms and shall not affect the validity and enforceability of any of the remaining provisions of the terms.
  3. No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision of these terms.
Governing law and jurisdiction
  1. These Terms of Use, their subject matter and their formation, are governed by the laws of United Arab Emirates. You and we both agree to the non-exclusive jurisdiction of the courts of United Arab Emirates. If you are a consumer based in the European Union, you may make a claim in the courts of the country where you reside.


Last updated: April 2022


For more information, please see our Privacy Policy